Retail sales is an important component to become a profitable spa business. Selling retail is a vital factor to boost your bottom line. However, most spa owners struggle to keep their retail sales numbers up. Let’s explore ways to help you increase retail sales in your beauty business. In this article, we’ll reveal ways to help you increase retail sales …
Hawaii is one of the most beautiful, magical places on earth I believe everyone should experience at least ONCE in their lifetime. While it’s impossible to list everything to do in Hawaii, I’d like to share some of my favorites. If exploring Hawaii has been on your bucket list, now is the time to jump on the opportunity and mix …
Whether you’re building a successful team, or developing a deeper understanding of client needs, empathetic listening is key. Relationship building is all about client communication. How well you listen your your client’s needs with an empathetic ear can determine your success. As a service professional, your interpersonal communication skills are vital for relationship and business building. Without the ability to …
Having a clear cancellation policy is essential for operating a successful beauty business. Such policy saves you time, energy, and more important – money! However, for many spa owners, crafting and enforcing cancellation policies is often more complicated and challenging than it seems. Why You Need a Cancellation Policy For Your Spa Business There’s no question that you need to …
When running your own spa business, you have to juggle many things every single day. Getting clear on your business values will certainly give you a solid foundation to help you run a successful spa. It’s easy to lose sight of the bigger picture. Or get caught up in the next latest, greatest gadget, you may find yourself a bit lost …
Every now and then we get that negative client who manages to make us feel drained and unsettled. How do you deal with negative energy that enters your treatment room or spa and disrupts your blissful space? This client might be rude, say negative things, or make overly critical comments that make you feel uneasy or stressed. Perhaps this person …
If your client is unhappy with your service and asked for a refund, would you give it? How do you handle customer service situations when a client is displeased or wants their money back? If a customer wants a refund, should we give it to them (even if we have delivered exactly what we promised) or should we adhere to …
Add another thing to your business building list. Learn how to increase your Google ranking so that new clients can find your business with ease. In a recent study, 8 out of 10 respondents said they use a search engine to look up local businesses before visiting a store or engaging with a service provider. How do you get high …
Gratitude is wonderful – but giving back is even better. There is nothing more fulfilling than doing something good for someone else and expect nothing in return. One generous heart and love for the beauty industry will have a positive effect on a beauty school this year. Here’s how: The Beauty Business Summit , happening October 14th and 15th in Hawaii …
It’s not always easy to stand out in business when every esthetician is offering similar products and services. What can you do to build a memorable brand that stands out from the rest? Creating your own skincare line can be a great way to separate your spa business from the masses. It can also help augment your expert status and differentiate …