How To Increase Retail Sales With Modalities

As estheticians and beauty business owners, you know how retail sales can impact your bottom line. You probably retail skincare products, but have you thought about selling modalities to your clients? High retail sales allows us to leverage our time and resources while increasing profit margins. In fact, the most successful and profitable spas have at least 30% of all …

VIP Spa Experience

How To Create a VIP Spa Experience To Get Premium Clients

How often do you invest time and attention to improve the spa guest experience for your clients?  The key to attracting premium clients is to create a VIP luxury experience they will never forget. Most estheticians do a “good” job every single appointment but are we putting in the effort to create an exceptional VIP spa experience and make it …

How to handle unhappy clients who ask for a refund(and other customer service issues)

When a client is unhappy and asks for a refund, it can feel like a difficult moment, one that puts your work, your policies, and your professionalism under a microscope. Do you honor the refund, even if you delivered exactly what was promised? Or do you stand by your policies? In reality, a refund is rarely just about money. It’s …